Frequently Asked Questions
We know that in travel there are a host of queries, concerns and doubts, so we’re here to put your mind at ease. How do I make a booking? Is it secure to use my credit card online? Is there customer support? For questions frequent and otherwise, we have them here:
Using the site
To fully enjoy the benefits of using trafalgaronline.com to book your travels, you would need to register. By registering with us, you will be able to store your personal, travel and information such as your frequent flyer number in your profile, so there will be no need to re-enter the information the next time you log in.
After you complete your online purchase, the system will generate your itinerary receipt via email within 24 hours.
Yes, Trafalgar online is a secured site. Users will be required as a one-time activity to register their credit card for payment. Credit card registration is required to improve the security of the site. Customers will experience greater confidence as credit card registration conforms closely to financial guidelines. The registration process provides a reasonable guarantee that the individual executing the transaction is an authorized user of the credit card. Registration requires an initial transaction in the currency of the card for a random amount between 1.00 and 2.00 in value. The cardholder must then get the amount charged to the card by contacting their financial institution. This amount is then submitted in the confirmation phase of the card registration.
After you’ve submitted payment for your travel, your card will be authorized for the total order amount. Your subsequent credit card statement will reflect two charges; one from Trafalgar Travel Limited representing the service fees and one from the air carrier you chose for your booking. The transaction will be finalized once your electronic ticket and itinerary confirmations are emailed to you and your credit card will be charged. For NCB KeyCard holders: Your subsequent credit card statement will reflect one charge billed by Trafalgar Travel Limited representing the air and service fees for your booking. The transaction will be finalized once your electronic ticket and itinerary confirmations are emailed to you and your credit card will be charged.
You should have received a booking confirmation at the email address you entered during the booking process within 24 hours of booking. Please check that the email has not gone into your Junk Mail folder and that 24 hours has passed.
If you forget your username/password, please click on the Forgot Username/Password link on the login page. Your username/password will be emailed to the email address in your profile.
For online bookings we accept most major credit and debit cards including Visa, MasterCard, American Express, and NCB KeyCard.
Our users have the option to be billed in US dollars or Jamaican dollars depending on their preferred credit card.