Frequently Asked Questions 

We know that in travel there are a host of queries, concerns and doubts, so we’re here to put your mind at ease. How do I make a booking? Is it secure to use my credit card online? Is there customer support? For questions frequent and otherwise, we have them here:

 

Using the site

Can I book without registering?

To fully enjoy the benefits of using trafalgaronline.com to book your travels, you would need to register. By registering with us, you will be able to store your personal, travel and information such as your frequent flyer number in your profile, so there will be no need to re-enter the information the next time you log in.

How soon should I expect to see my booking confirmation?

After you complete your online purchase, the system will generate your itinerary receipt via email within 24 hours.

Is trafalgaronline.com a secured site?

Yes, Trafalgar online is a secured site. Users will be required as a one-time activity to register their credit card for payment. Credit card registration is required to improve the security of the site. Customers will experience greater confidence as credit card registration conforms closely to financial guidelines. The registration process provides a reasonable guarantee that the individual executing the transaction is an authorized user of the credit card. Registration requires an initial transaction in the currency of the card for a random amount between 1.00 and 2.00 in value. The cardholder must then get the amount charged to the card by contacting their financial institution. This amount is then submitted in the confirmation phase of the card registration.

What security features are in place to protect my credit card information?

We have taken the necessary measures to protect and prevent loss of data on this site. Financial information is protected by 256 SSL encryption in transmission and data gathered on users is stored and backed up on secure servers protected by the best firewalls available. All information we receive from you is regulated by our privacy policy.

When is my credit card charged?

After you’ve submitted payment for your travel, your card will be authorized for the total order amount. Your subsequent credit card statement will reflect two charges; one from Trafalgar Travel Limited representing the service fees and one from the air carrier you chose for your booking. The transaction will be finalized once your electronic ticket and itinerary confirmations are emailed to you and your credit card will be charged. For NCB KeyCard holders: Your subsequent credit card statement will reflect one charge billed by Trafalgar Travel Limited representing the air and service fees for your booking. The transaction will be finalized once your electronic ticket and itinerary confirmations are emailed to you and your credit card will be charged.

I haven’t seen my booking confirmation/electronic ticket. What do I do?

You should have received a booking confirmation at the email address you entered during the booking process within 24 hours of booking. Please check that the email has not gone into your Junk Mail folder and that 24 hours has passed.

How do I contact customer support?

You can reach us by phone and email. Our main customer support line is 876-764-1262 and email This email address is being protected from spambots. You need JavaScript enabled to view it.

I forgot my username/password. How do I retrieve?

If you forget your username/password, please click on the Forgot Username/Password link on the login page. Your username/password will be emailed to the email address in your profile.

I wish to change/cancel my booking. How do I go about doing that?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our customer support line for details, (876-764-1262) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

What methods of payment do you accept online?

For online bookings we accept most major credit and debit cards including Visa, MasterCard, American Express, and NCB KeyCard.

What currencies do you charge in?

Our users have the option to be billed in US dollars or Jamaican dollars depending on their preferred credit card.

 


   Have a question or need a custom quote?

Drop us a line on our Contact Page, or give us a call at +1 876 764 1262.

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Kingston 10, Jamaica W.I.

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